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1. Are these alerts the same as the Amber Alerts and Weather Alerts we are already receiving?

No. The "tonal" alerts you receive on your cell phone are through a different system. This system will call your phone with a recorded message.

2. How will CENS appear on Caller ID?

Your caller ID will show "REVERSE911CALL" as the caller, with a 480 area code. The CENS system is based in the East Valley, which is why you will see the 480 area code.

3. How does the system work with answering machines or voice mail?

The system is designed to leave a message on voice mail or an answering machine.

4. How does CENS handle non-English speaking and Deaf communities?

The message is recorded at your local 911 call center. The dispatcher will record the message in the necessary languages. 

The system also has TTY capability for the hearing impaired. There is TTY detection equipment that will bypass the voice-recorded portion when a TTY or TDD is detected. If you are using a relay service. Messages will go to the relay service and sent to you via a video message.

5. Should I call 911 if I need more information?

No, 911 should only be called when you have an emergency. The emergency notification recording will give you instructions to follow.

6. What if the phone is busy when the system calls?

The system is designed to call back if the line is busy or if there is no answer. The system will wait five minutes before a second callback is made.

7. What happens if a resident moves or a new phone is installed?

Residents that add or change information for a land line phone serviced by Qwest/Century Link, Cox or other local phone companies will have the information updated within the 911 database. Residents that self register their Cell or VoIP phones will need to update their address at the Self Registration Portal.

8. What will the CENS call tell me?

Each notification call will be different. The primary agency handling the emergency will make the recording you will hear. It is important to follow the instructions on the recording.

9. Who will use CENS?

The CENS program is available to all law enforcement and fire agencies in the Maricopa Region. The Maricopa Region extends from Wickenburg to Apache Junction.

10. Will CENS work with cell phones and VoIP phones?

Unlike a landline phones, cell phones and VoIP phones are not part of the 911 database. You now have the option to register your cell phone or VoIP phone with the CENS system. You will only receive CENS notifications based on the address you provide when you register your cell and or VoIP phone.