ADP eTime FAQs
Current Issues and Potential Fixes:
If you do not see the pencil icon on your timecard, please clear your cache and cookies (instructions here), then log back in.
- If you are seeing a blank screen or the page is moving slowly, please start with clearing your cache – Instructions here Current Issues and Potential Fixes Current Issues and Potential Fixes Current Issues and Potential Fixes Current Issues and Potential Fixes Current Issues and Potential Fixes
- Try using a different browser - Google Chrome, Edge, or Firefox
- Google Chrome, Edge, and Firefox seem to be running faster than Internet Explorer
- If you are seeing time off requests from employees you do not supervise, please do not respond to these. Use this guide to see time-off requests from your team only.
Editing or Canceling a Previously Submitted Time Off Request:
Employees are not able to edit or cancel time-off requests that were submitted prior to the upgrade. Please contact your HR Liaison or timekeeper regarding this issue.
I am an exempt employee and I am having trouble editing my hours worked. What should I do?
How do I log in?
Once you have logged into the ADP Portal, click the link that corresponds to your role:
What can I expect once the system is back up?
We encourage you to log into the portal and take a look at your account. To review training materials, click here Version OptionsADP eTime FAQsHeadline. If you experience any issues with your account, please contact email@example.com
Will I still be able to access ADP through OKTA?
Yes, you can still access ADP through OKTA. You will log in through the current portal, so any saved bookmarks will continue to be accessible and your username and password will not change. If you experience issues with logging in through OKTA, please follow the steps above for clearing your cache and cookies.
Will the upgraded system still require JAVA for full functionality?
No, JAVA will no longer be required.
How do I access EV5?
EV5 only works with Internet Explorer.
I have a new staff member or newly transferred staff member, and I cannot view them under Team Timecards. What do I do?
When new employees are hired, or employees are transferred, those changes can take about a week to fully process. In the meantime, you should be able to access the employee while the backend process completes and populates them under ‘Team Timecards.’
To access the employee in the meantime: Log into the portal and click the Employee/Supervisor access link. Once you are in Team Timecards, click the “Other Time Features” link at the top, then “Team QuickNavs.” Once there, click the drop-down list under Manager Links and find Quickfind, then search for the employee. Double click their name to view the timecard.
I am not able to see my staff under the "Your Team" tab.
We are aware that this tab is not populating information and are working to resolve this with ADP as soon as possible. To view employees, please use the "Team Timecards" tab.
I am an exempt employee trying to delete my hours worked - what do I do?
You must add an entry with 0 (zero) hours, save it, then go back into that date and delete the incorrect entry, then save again. There are guides and videos here Version OptionsADP eTime FAQsHeadline and an infographic here Version OptionsADP eTime FAQsHeadline on the process.
Will I still receive a confirmation e-mail when my time-off request is approved or denied?
Yes, you will receive an email notification when your time-off request is approved or denied. Managers will receive an email and dashboard notification when a request has been submitted.
Viewing Accrual Balances:
If you click to view all accrual balances and do not see the full list, use the scrolling function on your mouse to view the full list.
Approving and Removing Approval from a Timecard:
The timecard approval and remove timecard approval button are in the same spot on your timecard. Once you have approved your timecard, the button will change to remove timecard approval.
How do I cancel a time-off request?
To cancel a request, click View Time Off Requests from the time-off tile on the dashboard. Locate the request in the Time Off Request history window, then click the trash can icon next to the request. Note that time off requests are not canceled from the timecard.
How do you view a date range outside the previous, current, or next pay period?
At this time, you will only be able to view Previous, Current, and Next pay periods on a timecard. Employees can use the Time Detail report to view more timecard information for any date range, but if they need additional detail, may contact their HR Liaison.
Should an employee's FMLA available balance match the FMLA ending balance?
The “Accrual Ending Balance” is the maximum amount of hours for that accrual code – 480 hours is the maximum amount that an employee can earn for FMLA, therefore the FMLA ending balance column will always be 480, but their available balance will change depending on whether they have used that pay code.
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