We exist to build a better, faster, more citizen-centered Maricopa County. We partner with internal teams to offer the tools, support, and community needed to achieve impactful results to improve their operation’s responsiveness to deliver services to the Maricopa County community.
Our work centers around three core initiatives:
Coach and facilitate teams
on projects using industrial engineering and human-centered design methods to deliver transformative improvements in service delivery. Our success is measured by accomplishing at least a 50% Change in time, cost, quality, or capacity.
Design & Deploy
expert-led training and workshops on Lean Six Sigma, Human-Centered Design, and change management to inspire individual innovation and problem-solving.
Promote, highlight & celebrate
work of teams and community partners championing our mission and demonstrating real results maximizing their impact.
We work with County agencies to help leadership and staff to multiply positive returns on taxpayer dollars, accomplish community strategic goals, and maximize our ability to focus on what matters most – positively impacting the lives of our community. Since 2018, we have:
$5.6M IN COSTS
Government, just like any other industry, is continuously looking to improve in order to anticipate the changing needs and expectations of the communities we serve. Here are some of the improvements we've helped make.
This was the most challenging and rewarding thing I have done with the county in a long time.”
- Tanya Siqueiros, Head-Start Supervisor
We were able to look at the Department beyond the core objectives for ways to improve and make sure our customers benefit from our services.”
- Scott Vogel, Flood Control Chief Engineer
I was thoroughly impressed with the way you were able to represent our thoughts from this involved process.”
- Alicia Snarr, Library District Branch Operations Administrator
MEET THE TEAM
Josue MaciasDirector of Performance and Strategic Initiatives
Christine EhrbarContinuous Improvement Leader
Shannon YoungContinuous Improvement Leader
Christian BacaService & Customer Experience Designer
Martin BecerraDigital Communications Strategist
JOIN OUR TEAM
It takes innovative people to keep a fast-growing County like ours, thriving and running efficiently! With more than 13,000 employees, Maricopa County’s dedicated team members are the heart of our vibrant organization! Watch the video and see why employees love working here.