The office of the Ombudsman was created to provide additional support to citizens with unresolved concerns. The Ombudsman is a neutral agent, who will field concerns, provide information, mediate conflict and investigate complaints. The Ombudsman will strive to improve information exchange and coordination between staff and interested parties.
Although the Ombudsman may offer a recommendation, the office has no authority to render a decision or reverse a decision made by staff. All referrals or contacts are documented in order to identify areas of improvement. You may request the engagement of the Environmental Services Department Ombudsman (see contact information to the right).
Please be sure to provide sufficient information so we may begin to research your concern. Include the following (if possible): contact information, parcel number, address, tracking numbers (if known) and the reason for the request.
Individual information will remain confidential if requested.