OET has completed the development of our IT Service Catalog and Cost Allocation. The Service Catalog and supporting Cost Allocation is a result of dedicated efforts to structure OET services in a way that provides all County departments a clear description of the services provided, expected service levels, and associated costs.
The Service Catalog and Cost Allocation model were developed from an extensive analysis of OET’s operations, consultation with leading national firms, including Gartner, and collaboration with the Office of Management and Budget and the Department of Finance. The details for each Service Line are outlined in this brochure, including the services included within each Service Line. With the implementation of the Service Catalog, anticipated for FY18, the Service Lines will replace the current Central Service Cost Allocation (CSCA) as administered through the Department of Finance, which is composed of three broad services: General Services, PC/LAN, and Customer Support Services.