Maricopa County Air Quality Department (MCAQD) is committed to ensuring that no person is excluded from participation in, denied the benefits of, or subjected to discrimination under any program, activity, or service that it provides. MCAQD will not tolerate intimidation, threats, coercion, or discrimination against any individual or group. MCAQD's substantive policy statement (SPS-2018-007) establishes a framework for taking reasonable steps to ensure access to all services provided by MCAQD for all Maricopa County citizens and establishes procedures whereby MCAQD will receive and investigate allegations of discrimination.

Title VI of the Civil Rights Act of 1964 is the overarching civil rights law that prohibits discrimination based on race, color, or national origin, in any program, service, or activity that receives federal assistance. Specifically, Title VI assures that “No person in the United States shall, on the grounds of race, color, or national origin, be excluded from participation in, be denied the benefit of, or be otherwise subjected to discrimination under any program or activity receiving federal assistance.” Nondiscrimination prohibitions have been further broadened and supplemented by related statutes, regulations, and executive orders.

• Title IX of the Education Amendments of 1972 (Title IX), which prohibits discrimination on the basis of sex in any education or training program receiving federal financial assistance, with a limited number of defined exceptions;
• Section 504 of the Rehabilitation Act of 1973 (Section 504), which forbids discrimination on the basis of an individual's disability by all federal agencies and in all federally funded activities;
• The Age Discrimination Act of 1975, as amended, which prohibits discrimination in federally supported activities on the basis of age.

MCAQD is actively engaged in Title VI activities as a recipient of federal assistance from the U.S. Environmental Protection Agency (EPA) and the Department of Homeland Security (DHS).

What Does This Mean?

MCAQD will not restrict an individual in any way from the enjoyment of any advantage or privilege enjoyed by others receiving any service, financial aid, or other benefit under any of its programs, regardless of the funding source for the program. Individuals may not be subjected to criteria or methods of administration which cause adverse impact because of their race, color, or national origin, or have the effect of defeating or substantially impairing accomplishment of the objectives of the program because of race, color or national origin.

MCAQD will not tolerate intimidation, threats, coercion, or discrimination against any individual or group for the purpose of interfering with any right or privilege guaranteed under law or regulations, or because the individual has filed a complaint or has testified, assisted, or participated in any way in an investigation, proceeding, or hearing or has opposed any MCAQD action or decision.

MCAQD will take reasonable measures to provide access to MCAQD services to individuals with limited ability to speak, write, or understand English and/or to those with disabilities.

MCAQD’s Nondiscrimination Program and Policy may be found here:

   MCAQD Nondiscrimination Program

   Nondiscrimination Program Policy; Grievance Procedures (SPS-2018-007) 

Filing a Complaint

If someone believes they have suffered from discrimination under an MCAQD program, they may contact the MCAQD Nondiscrimination Program Coordinator to seek informal resolution. If the matter cannot be resolved informally, the following steps will be followed:

• Within 180 days of the alleged discrimination, complainants may submit a written or verbal complaint to the Nondiscrimination Program Coordinator. Complaints must include the complainant’s name, the nature of the complaint, the dates of the complaint, requested action, and contact information. Complaint forms are available in English and Spanish.
• The Nondiscrimination Program Coordinator will review the complaint and may solicit additional information from the complainant as needed. If additional information is requested and not received, the case may be closed. The case may also be closed if the complainant no longer wishes to pursue their case.
• If the complaint is outside the jurisdiction of MCAQD, the complainant will be notified of the name and contact information for the appropriate agency with jurisdiction, if known.

Complaint Processing

If the complaint is within the jurisdiction of MCAQD, or informal resolution was not possible, it will be promptly and impartially investigated. MCAQD’s goal is to address complaints within 60 days of receipt, though the time to carefully investigate complaints may be longer depending on the nature of the complaint and complexity of the issue.

Preliminary Inquiry:

MCAQD will conduct a preliminary inquiry to determine the need for further investigation.

• MCAQD will notify the complainant in writing that a preliminary inquiry is underway to determine the need for further investigation.
• If the preliminary inquiry by MCAQD indicates that an investigation is warranted, the complainant will be notified in writing and an interview will be scheduled.
• If the preliminary inquiry indicates an investigation is not warranted, the complainant will be notified in writing of the reasons why and factors considered.

Complaint Investigation:

• Complaints warranting further investigation will be promptly and impartially processed by the MCAQD Nondiscrimination Program Coordinator. The results of the investigation will be provided to the MCAQD Deputy Director for review.
• The complainant will be notified in writing of the results of the investigation and what actions will be/have been taken in response and a timeline to request review.

Access to Persons with Limited English Proficiency (LEP) or Disability

MCAQD will take reasonable steps to ensure access to all people and that accommodation is available to facilitate the participation of those persons with English language proficiency and/or disability.

MCAQD provides at no cost appropriate auxiliary aids and services including qualified interpreters to LEP persons, to disabled persons who are deaf or hard of hearing, and other individuals as necessary to ensure effective communication or an equal opportunity to participate fully in the decision making process.

As nearly 66.8% of LEP households in Maricopa County are proficient in Spanish, significant resources are directed at ensuring the availability of key materials and services in both English and Spanish including:

• Compliance/Enforcement brochures and flyers
• MCAQD main phone line accommodations for Spanish speakers:
  • Phone line menu options in Spanish
  • Access to Spanish speaking representatives
  • Voicemail options in Spanish
  • Compliance training schedule information in Spanish
  • Complaint line directions in Spanish
  • No burn line information and emergency line information in Spanish
  • Response from MCAQD Communications Office to Spanish media calls
  • CleanAirMakeMore.com/Español Spanish website
  • Dust control training courses on-line and in person for Spanish speakers
  • No Burn Campaign materials offered in Spanish:
    • TV public service announcements
    • Radio advertisements
    • Frequently asked questions
    • Resident door hangers
    • Newspaper articles and press releases

MCAQD is also able to accommodate the needs of other LEP (non-Spanish speaking) persons through specialty contracts for translation services.

For questions, please contact: 

Johanna Kuspert, MCAQD Nondiscrimination Program Coordinator
Maricopa County Air Quality Department, 301 W. Jefferson St., Suite 410, Phoenix, AZ 85003
E-mail: Johanna.Kuspert@maricopa.gov,
Phone: 602-506-6710