Office of Enterprise Technology Structure
The Office of Enterprise Technology has a multi-tiered focus, all of which converges on two basic premises: Excellent customer service and providing high caliber technology solutions.
The Office of Enterprise Technology is comprised of five organizational units under the guidance of the Chief Information Officer:
Chief Information Officer
Provide leadership and direction to the Office of Enterprise Technology to ensure that only the highest level of customer service is provided, along with the realization of timely and innovative technology solutions.
Advanced Services provides IT Consulting and Enterprise Architecture, Business Analysis, Project Management Office (PMO), and Applications Development and Support. Also, facilitates large-scale IT projects with other County departments. The Advanced Services organizational unit is focused on aligning IT activities to business goals County-wide.
Information Security provides the processes and technology to ensure the confidentiality, integrity, and availability of County information systems. The Information Security organizational unit focuses on information security policies, governance, and compliance.
Management Services provides all financial and human resources services, along with other administrative support. This includes budgeting, procurement, and personnel related activities.
Infrastructure & Communications Technology (ICT)
ICT’s primary focus is on day-to-day infrastructure refresh and operational functions. This unit is comprised of homogenous or “like” functions, which includes Infrastructure Project Management and operations and maintenance functions of Data and Voice Networking, Enterprise Data Center Services, and Wireless/Radio Systems. ICT functional areas facilitate improved synergy and optimize workload management.
Customer Resource Center (CRC)
Customer-facing services associated with daily operations and the delivery of high-quality and efficient support to all customers of OET, including service desk, command center (network operations center), PC/LAN desktop support, and a rich set of software tools for monitoring and proactive response.