In addition to providing exceptional customer service to our customers, the Office of Enterprise Technology also delivers key technology-enhanced business solutions. On a continual basis, OET provides numerous infrastructure upgrades, security enhancements, and Internet and Intranet website support.

Teamwork and collaboration are important to reduce costs through economies of scale; leveraging expenditures through standardized architectures and processes; and joint decision-making, which will mitigate the proliferation of non-compatible systems and software solutions.

Below are a few examples of recent accomplishments that provide important services to our customers.

			Applied Voice and Speech Technologies, Inc. (AVST) Unified Messaging Project After 17 years of operation, the OCTEL VMX voicemail system reached end-of-life with no available capacity. OET proactively began the process for its replacement, which resulted in the implementation of a new state-of-the-art voicemail system, AVST CallXpress. OET staff developed a comprehensive communications plan to insure a smooth migration from the OCTEL VMX voicemail system to AVST. Maricopa County began using the new AVST CallXpress system on September 27, 2010.
			Customer Interaction Center (CIC) Optical Network Systems (ONS) OET extended the existing downtown ONS synchronous optical networking (SONET) infrastructure to the Disaster Recovery (DR) site with new hardware, while leveraging the existing optical network. This optical network provides a back-up network for the CIC Call Center applications in the event that the primary architecture (downtown) fails. The SONET network was successfully extended to the DR site on June 17, 2011.
			Server-hosted Virtual Desktop Environment Pilot OET evaluated various desktop virtualization technologies from software vendors. The purpose of this analysis was to provide information for strategy development that best aligned with OET objectives as well as document and verity business and technical benefits from desktop virtualization. Additionally, OET conducted research that led to finding opportunities for savings (such as, extending hardware refresh cycles, leveraging pooled software licenses, and reducing energy consumption), streamlining IT support and maintenance, and providing a better desktop experience for Maricopa County users.
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