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Office of Enterprise Technology Recent Accomplishments

OET is focused on providing exceptional customer service to Maricopa County departments by delivering technology-enhanced business solutions and a reliable, secure infrastructure to support them. On a continual basis, OET implements numerous infrastructure upgrades, application upgrades, security enhancements, and Internet and Intranet website improvements. OET also collaborates with other County IT groups on projects of all sizes, providing project management, financial management, and professional services as needed for their technology driven initiatives. Teamwork and collaboration across all departments is critical to reduce costs through knowledge sharing, economies of scale, and existing technology re-use.

I am very proud of our accomplishments this year, but I still have high expectations for continued improvement – we have many opportunities ahead of us. - David L. Stevens, Chief Information Officer

Below are a few examples of recent accomplishments that provide important services to our customers.

 
Veteran Resources Website
Maricopa County launched a new website for Veterans’ resources aided by a donation from the Industrial Development Authority. This website helps veterans link to programs and services specifically for military veterans and their families by bringing the scattered information about these resources together into a single location. The website includes community-based programs and those provided by the county and other governments. The new site can be found at: http://www.maricopa.gov/veterans. Watch a video about the site launch: http://vimeo.com/78675215
 
Electronic Health Record (EHR)
In a collaborative effort between Correctional Health Services (CHS), the Maricopa County Sherriff's Office (MCSO), the Integrated Criminal Justice System (ICJIS), and the Office of Enterprise technology (OET) an integrated Electronic Health Record (EHR) system was implemented to maximize CHS's business operation efficiencies by reducing costs, streamlining processes, and ultimately improving healthcare quality for its patient population. By eliminating and automating laborious paper record keeping, CHS and its providers can now quickly track patient care, order medications online, and address medical or mental health issues in a timely manner. The EHR project team also focused on the development of data sharing interfaces that strategically link the patient’s electronic record to MCSO’s Jail Management (JMS) and PreBooking systems, Diamond Pharmacy, BioReference Laboratory, and Magellan. To facilitate and expedite development, and reduce project costs, OET engaged ICJIS to partner on the development of the interfaces.

As part of this initiative, OET had to establish a new secure network zone specific to health care and architected to meet HIPAA compliance standards. This initiative involved establishing the new network zone, and migrating the servers previously administered by MCSO onto the new network. Additionally, all customer devices (PCs, printers, Telemedicine Units) were migrated to the new network zone. Further, all PCs (approximately 500) were upgraded to meet technical standards necessary to access the EHR. Lastly, a wireless network was architected and implemented to accommodate CHS’ MedPass process which enables a clinician to administer patient medications via a mobile tablet device without being tethered to a PC.
 
Geographical Information Systems (GIS)
GIS services are now realigned with OET to provide value‐realization for all County customers and is anticipated to generate savings for the County based on economies of scale, long‐range savings through consolidation of data center infrastructure (including servers and storage), reduction of environmental and electrical costs, standardization, and increased efficiencies resulting in streamlining services and processes. Accomplishments for FY13 include:
  • Uploaded 100% of Aerial hotography used by Assessor’s Office to review parcel notices (facilitates new information updates in one day vs. six weeks)
  • Finalized new production environment and migrated all GIS users (provides single source of data for all departments)
  • Human Services were provided maps and information regarding the location of some of the services they provide to the public, including job training centers, Head Startprograms, and business partners. This information was used as part of their strategic planning process to assess service needs, budget allocations, and program planning opportunities. Additionally, the information was used to substantiate information provided in grant application materials.
  • Animal Care and Control (ACC) ACC created a web service database of field data of all stray animals impounded. Animal owners can now check on‐line or via the phone to find out if their animal was impounded within the past three days. This alleviates the need for owners to drive to the facility. The application looks at the database every half hour and geo‐locates the places where stray animals were found.
  • For the Maricopa County Education Service Agency (MCESA), what was a very manual and time consuming process to collect and evaluate School data, which included using Excel spreadsheets collected and compiled from various sources, along with using a paper map of Maricopa County to develop a visual presentation of the educational institutions, the GIS team along with MCESA developed a web‐interface to report Geo‐located all educational institutions, e.g., charter, private, public, Native American, correctional. This allows for easy access for MCESA so they can develop strategies to improve their youth re‐entry program. Information related to the release of juveniles from the Courts was also added to the map system.
 
BOS A/V Upgrade
The Board of Supervisors (BOS) meeting rooms (BOS Auditorium, BOS Conference Room and Tom Sullivan Conference Room) have all received a technology refresh to enhance the end‐users’ audio and visual experience. These rooms, used for a variety of large group meetings such as BOS public meetings, County departmental meetings, training sessions, ceremonies, and press conferences, are now equipped ith highdefinition appliances, which provide improved digital quality. Supervisors are now able to join meetings remotely via a conference call at the press of a button, and able to hear all microphone enabled proceedings. Members of the audience are able to hear the caller through the speaker system. The rooms can also be electronically ‘connected’ to provide overflow capacity, if needed. As part of the upgrade, the control rooms housing the equipment have all been retrofitted with cooling to protect from overheating and extend the life of the equipment. The new digital‐quality broadcast signal now positions the County to deliver a higher quality feed to Phoenix Channel 11, who broadcasts proceedings to the public upon County request, and to deliver a higher quality image to the internal County network, EBC TV. The modifications to deliver the improved signal to the SIRE recordings are already complete and functional.This project was a true collaboration between the Clerk of the Board, County Administration, Public Information Office, Facilities Management Department, Real Estate Services, City of Phoenix,project vendors, and OET.
 
Open Books
Arizona House Bill (HB) 2282 requires each local government to establish and maintain an official website and searchable database that is accessible to the public at no cost, and contains a comprehensive reporting of all revenues and expenditures over $5,000 of local funds. Maricopa County needed to comply with HB 2282 on or before January 1, 2013. Phase One delivered the Maricopa County Public Transparency website on June 30, 2011, and provided a central location for County constituents to view information on revenue and expenditures, County contracts, and various budget and financial publications. In late 2011, an amendment to ARS 41‐725 allowed a local government to post Comprehensive Annual Financial Report (CAFR) and accompanying Government Finance Officer Association (GFOA) certificate for excellence in lieu of a searchable database, i.e., Phase Two. Phase Two provided additional capabilities including the searchable database to enhance the functionality of the website. Its completion resulted in a seamless integration between the Arizona Department of Administration (DOA) OpenBooks website and the Maricopa County OpenBooks websites. Maricopa County currently provides information that satisfies legal compliance requirements of HB 2282. Maricopa County is still following the State of Arizona’s lead in disclosing all possible financial information by completing Phase Two in addition to the CAFR and GFOA reporting. On February 6, 2013, Maricopa County became the first county in Arizona to go‐live with the State’s OpenBooks transparency portal. The County was also recognized with a National Association of Counties Achievement Award.

“Maricopa County OpenBooks represents the County’s commitment to provide its taxpayers with an accountable and transparent government.” ‐ Andy Kunasek, Board Chairman

“Everything that citizens want to know on county finances they can find. And you don’t have to be an accountant to understand it.”‐ Tom Manos,County Manager

 
Regulartory Outreach program
At the direction of the Board of Supervisors, the County Manager, Tom Manos, directed the Planning and Development department and OET to work with a cross‐organizational work group to develop a comprehensive outreach program to the business community and other stakeholders before any new rules were adopted. The Enhanced Regulatory Outreach Program was led by Deputy County Manager Joy Rich and included involvement and participation from groups and businesses most impacted by County rules and regulations.Maricopa County has been accessible and open to public participation, but this effort aimed to create a more formal and transparent process by which affected businesses, other governments and ordinary citizens could be informed and could have input before the regulations are adopted by the Board of Supervisors. To accomplish this goal, OET developed a new web portal for Maricopa County’s regulatory information. This project had an aggressive timeline to go‐live by January 10,2013. OET worked with the group to establish a new web presence that consolidated the regulatory policies, meetings, calendars, and public responses for the County’s departments that handle regulatory actions and information. This project was a proactive activity that anticipated legislative mandates from SB1598 and other Open Government and Open Meetings requirements.The new web portal went live ahead of schedule on January 7, 2013. Citizens are able to better monitor and engage in the adoption and amendment of all regulations through the website.The following agencies are represented on the website:
  • Air Quality
  • Flood Control
  • Environmental Services
  • Planning and Development
  • Transportation
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Maricopa County Office of Enterprise Technology
Phone: (602) 506-7116
Maricopa County || 301 W. Jefferson St. || Phoenix, AZ 85003 || 602-506-3011
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