Walgreens Health Initiatives (WHI) administers the prescription benefit for Maricopa County. WHI's network of pharmacies includes Walgreens, Albertsons, Bashas', CVS, Fry’s Marketplace**, Kmart, Osco, Safeway, Target**, Wal-Mart** and more. Many pharmacies have extended hours.
**Offer $4 generic medications. Consult your local store for more details.
Maricopa County offers two pharmacy plans from which to choose: Co-insurance Plan and Consumer Choice Plan.
The Co-insurance plan is a multi-tiered plan in which a co-insurance amount (percentage of the cost of the medication) is charged (unless the applicable minimum or maximum threshold is met) based on the drug classification. This plan covers generic, preferred brand name and non-preferred brand name medications. For related documents, click here or on the Co-insurance Plan link below.
The Consumer Choice Pharmacy plan is focused on smart spending of pharmaceuticals, with some funding by Maricopa County, it includes a rollover feature allowing you to create a credit balance for unused money left on account. For related documents, click here or on the Consumer Choice Plan link below.
Depending on your needs, prescriptions can be obtained from three different sources:
- Short-Term Needs: Up to a 30-Day Supply at WHI Network Retail Pharmacies
The retail network of pharmacies is available for prescriptions you need right away, for a short time only (such as antibiotics). You can choose from thousands of participating network pharmacies nationwide, and you can obtain up to a 30-day supply at one time.
- Long-Term Needs: Three Month Supply at Certain Retail Pharmacies
When you need prescriptions for chronic or long-term health conditions (such as, but not limited to, high blood pressure, diabetes or asthma) you must purchase a three-month supply, following two (2) prescription fills.
- Three Month Supply through the Mail Service Pharmacy: Walgreens Mail Service
Prescriptions for maintenance medications or long-term health conditions can also be ordered through the Walgreens Mail Service pharmacy. Ordering through the mail is both a safe and easy way to receive prescriptions and could save you money.
Mail Service FAQs / Mail Order Prescription Form
With Walgreens Mail Service, your benefits include...
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View the web site tour* to learn more about our time-saving online tools.
*Must have an internet connection |
Free delivery to your door.
We never charge for standard shipping. |
24/7 access to your information.
Check order status, print your records, view your
balance and make payments right here. |
More time for you.
Refill less often by ordering 90-day supplies (or the maximum allowed by your plan). |
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For issues not addressed in the documents accessible through the links below or in the current year's Know Your Benefits booklet, contact the WHI Customer Care Center at 1-800-207-2568, 24 hours a day seven (7) days a week, and identify yourself as a Maricopa County employee.
A member services representative can assist you in locating participating pharmacies, answer plan design questions, offer more information about medications on the formulary, determine your co-insurance amount for the purchase of a particular medication, and provide you with information on alternative medications that you and your physician may consider to minimize your out-of-pocket expense.
You may visit the WHI Web site at www.mywhi.com for many resources and services including online mail order registration, a pharmacy locator (enter 512229 in the RxGrp Number field), online ordering of refills, a drug Preferred Medication List, product news, the Walgreens.com Health Library featuring Mayo Clinic Health Information and, within the Walgreens.com Health Library, a feature called Ask A Pharmacist.
You can also use the site to check drug interactions, view immunization recommendations and access the specialty pharmacy for complex health conditions. |
County Group#: 512229
Retail Customer Service:
1-800-207-2568
Mail Order Customer Service:
1-888-265-1953
WHI Prior Authorization:
1-877-665-6609
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If you enrolled in the CIGNA HSA Medical Plan, you are automatically enrolled
in the CIGNA HSA Pharmacy Plan. Click here for the HSA Drug List.