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Strategic Goal By 2014, 80% of Maricopa County citizens who received services through Human Services Department will acknowledge that these services helped improve their capacity to be self-sufficient.

Why this is Important:

Self-sufficiency means not having to forgo one basic need for another—such as housing, health care, child care or food—due to a lack of income. Low- to moderate-income workers and their families benefit when workers gain skills that increase income, build savings, and gain and sustain assets. Local employers benefit from a stronger, more skilled and crisis-resistant workforce, and communities benefit from safe neighborhoods, thriving small businesses and the general financial stability of residents.

How Maricopa County government influences this goal:

Maricopa County Human Services Department, primarily through their Community Services and Workforce Development divisions, offers a wide range of programs that helps families gain skills to achieve financial independence.

How progress is measured:

Measurement:
Percent of residents receiving services from Maricopa County Human Services Department agreed that they were able to move toward self-sufficiency
Source:
Maricopa County Human Services Department, Annual Customer Survey

Where we are:

Current indicator value (FY2010): 93%

In FY2010, the department’s Customer Satisfaction Survey indicated that 93% of residents receiving services from the Maricopa County Human Services Department agreed that they were able to move toward self-sufficiency, and 96% agreed that the services helped their families live better. The 2010 survey represents the baseline information related to the self-sufficiency measure.

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