Managing for Results

Managing for Results (MFR) is a comprehensive management system that integrates strategic planning, budgeting, and performance measurement designed to achieve results for the customer. MFR reporting demonstrates accountability to taxpayers by showing them how their tax dollars are spent.

Managing for Results:

• identifies the priorities, goals, and objectives the County is addressing
• develops an overall plan to attend to those priorities
• establish policies, programs, and services that align to those priorities
• helps to organize and implement budgeting, accounting, and management systems that support the strategies, goals, and objectives laid out in the priorities
• develops and tracks cost and performance data to monitor progress in reaching the goals and objectives.

County Mission

The mission of Maricopa County is to provide regional leadership and fiscally responsible, necessary public services so that residents can enjoy living in a healthy and safe community.

County Vision

Citizens serving citizens by working collaboratively, innovatively, efficiently and effectively. We will be responsive to our customers while being fiscally prudent.

County Strategic Priorities

• Ensure safe communities and a streamlined, integrated justice system.
• Promote and protect the public health of the community.
• Provide regional leadership in critical public policy areas.
• Carefully plan and manage land use in Maricopa County to promote sustainable development and to preserve and strengthen our environment.
• Continue to exercise sound financial management and build the County's fiscal strength while minimizing the property tax burden.
• Maintain a quality workforce and equip County employees with the tools, skills, workspace and resources they need to do their jobs safely and well.
• Continue to improve the County's public image by increasing citizen satisfaction with the quality and cost-effectiveness of services provided by the County.

Department Mission

The Mission of the Maricopa County Public Fiduciary is to provide guardianship, conservatorship, decedent services and court-ordered investigations for vulnerable persons so their estates and well-being are protected.

Department Vision

To be a recognized leader in providing professional, efficient and compassionate fiduciary services.

Strategic Issues

1. Increasing Court appointments have diverted resources and increased workloads, resulting in a delay of service to customers due to the inability to promptly respond to community referrals.
   
   This Strategic Issue is addressed by the following Strategic Goal(s):

   • By July 2014, 90% of guardianship intake referral investigations will be completed within 90 days of written referral to ensure vulnerable persons' estates and well-beings are protected.
   • By July 2014, 80% of appointed estate administration and guardianship administration cases will be stabilized within 18 months to ensure vulnerable persons' estates and well-beings are protected.
2. Worsening economic conditions in Maricopa County have resulted in an increase in demand for indigent burial services, threatening the timeliness of service delivery and increasing the cost to taxpayers.
   
   This Strategic Issue is addressed by the following Strategic Goal(s):

   • By July 2014, the fiscal year average cost per burial will decrease by 10% from FY09 actuals in order to meet demand without increasing budget.

Programs

1. Indigent Burial Services Program

   The purpose of the Indigent Burial Activity is to provide cost-effective burials for qualified indigent decedents so they can receive a proper interment in a timely manner.
   INDIGENT BURIAL SERVICES: Investigate referrals, determine eligibility for the Maricopa County Indigent Burial Program, and oversee financial transactions for eligible decedents.
   Family of Measures
   • Results
     • Percentage of Determinations for Indigent Burial Service Eligibility Completed Within Five Business Days of the Referral
     • Percentage of Referred Persons Determined to be Eligible for Indigent Burial Services
   • Outputs
     • Number of Decedents Determined to be Eligible for Burial Services During the Time Period
     • Number of Determinations for Eligibility Completed During the Time Period
   • Demands - Number of Indigent Burial Referrals Received
   • Efficiencies - Cost per Indigent Burial Completed

2. Fiduciary Services Program

   The purpose of the Fiduciary Services Program is to provide timely guardianship, investigation, conservatorship, and probate services to persons or estates when no other person or corporation is qualified and willing to serve so they can have their well-being, property, and other interests protected.
   Activities:

   • ESTATE ADMINISTRATION

     The purpose of the Estate Administration Activity is to provide effective conservatorship and probate services to protected persons and decedents' estates so they can have their financial resources and property preserved and protected in a timely manner.
     Services
     • ESTATE ADMINISTRATION CASES
       Providing conservatorship and probate services to include, determining eligibility, assessing needs, and coordinating best use of client resources to address their financial, medical, and legal needs.
     • FINANCIAL EXPLOITATION INVESTIGATIONS
       Investigation of Reported Improprieties in the Administration of Assets Belonging to Protected Persons.
     
     Family of Measures
     • Results
       
       • Percentage of Estate Administration Cases Stabilized or Closed Within 18 Months of Referral
       • Percentage of Financial Exploitation Investigations Completed Within 180 Days of Referral
     • Outputs
       
       • Average Number of Estate Administration Cases Open/Active Monthly
       • Number of Estate Administration Cases Stabilized or Closed
       • Number of Financial Exploitation Investigations Completed
     • Demands
       
       • Number of Conservatorship and Probate Cases Referred for Administration
       • Number of Referrals for Financial Exploitation Investigations
     • Efficiencies - Cost Per Estate Administration Case Open/Active

   • GUARDIANSHIP ADMINISTRATION

     The purpose of the Guardianship Administration Activity is to provide oversight and coordination of financial, medical, and legal services for persons under the care of the Public Fiduciary so they can have their well-being protected in a timely manner.
     Services
     • GUARDIANSHIP ADMINISTRATION CASES
       Coordinating, monitoring, and providing oversight of financial, medical and legal services for persons under the care of the Public Fiduciary.
     
     Family of Measures
     • Results
       
       • Percentage of Guardianship Referrals and Investigations in Which an Alternative to Guardianship by the Public Fiduciary was Determined
       • Percentage of Referrals and Investigations Completed Within 90 Days of Referral
       • Percentage of Wards Whose Cases are Stabilized or Closed Within 18 Months of Referral
     • Outputs
       
       • Average Number of Guardianship Administration Cases Open/Active Monthly
       • Number of Guardianship Administration Cases Stabilized Or Closed During The Time Period
       • Number of Guardianship Referrals and Investigations Completed
     • Demands
       
       • Number of Guardianship Referrals and Investigations Requested
       • Number of New Wards for Assigned Guardianship Administration
     • Efficiencies - Cost Per Guardianship Administration Case Open/Active