The responsibility of the Operations and Maintenance Division is to provide the County’s facilities portfolio with the essential services necessary to properly maintain 177 properties with a combined total of 8,508,705 gross square feet. The Division responds to over 40,000 work requests annually and is responsible for an annual operating budget of $15,350,000.00. A workload of this magnitude requires the combined efforts of 134 personnel in a multitude of disciplines that have been strategically located throughout Maricopa County. The Division’s goal is to improve our service by structuring the organization into regional maintenance centers which provide service to smaller groups of buildings.

The Operations and Maintenance Division established some very aggressive goals for FY 06. These goals are focused on outcomes rather than processes and are independently evaluated. Using the Managing for Results concept we chose to benchmark against both the private and public sector to identify meaningful measurements, and to provide a baseline for improvement. The goals and measures on the sample chart below provide a “yardstick” to measure our performance.

A brief narrative is included below explaining each of the goals established for the Operations and Maintenance Division. All goals are based upon factored square footage. This factoring calculation is an industry standard used as a leveling factor to compare the maintenance costs between building types or categories. All performance goals are measured at regular intervals to monitor our progress and make adjustments as needed.

Maintenance Target - $1.58 per factored square foot
Includes all labor, materials, and administrative support costs associated with facilities maintenance.

Utilities Target - $2.00 per factored square foot
Includes electricity, gas, chilled water and domestic water/sewer costs for our facilities.

Custodial Target - $1.14 per factored square foot
This target is 28 cents higher than the County is currently paying for custodial services. A new service contract is scheduled to take effect in December of 2006.

Staffing Target – 55,000 factored square feet per maintenance technician
This is an accepted staffing model resulting from the benchmarking study and is based on the standard building maintenance work performed on a typical office building.